Cancellation & Refunds
RETURN & EXCHANGE
Returns are applicable for domestic orders only; we do not offer return or exchange on international orders.
Once the order is placed it cannot be cancelled.
Last Updated: 8th September, 2026
At SSWAI, a premium fashion brand owned and operated by ORGVIN DESIGN VENTURES, every product is crafted using carefully selected fabrics, exceptional craftsmanship, and strict quality standards.
To preserve the exclusivity, hygiene, and quality of our products, we maintain a strict Return, Exchange & Cancellation Policy.
By placing an order through www.sswai.co.in, you acknowledge that you have read, understood, and agree to the terms outlined below.
The SSWAI Anti-Wardrobing & Security Tag Policy
To protect the integrity of our delicate fabrics and premium designs, all SSWAI garments & home decor are shipped with a prominent, tamper-evident SSWAI Security Tag attached to the exterior of the clothing and home decor products.
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The Golden Rule: If this security tag is cut, broken, removed, or re-attached, the garment is strictly ineligible for any return, exchange, or store credit, under any circumstances.
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We highly recommend trying on the outfit carefully before removing the security tag to ensure you are satisfied with the fit.
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Undamaged, unused, and accompanied by original packaging and documentation
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Returned with proof of purchase and within the original return window
Return Policy
If you are unsatisfied with your purchase, we offer returns in exchange for Store Credit OR amount refund to original payment method.
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Timeline: Return requests must be initiated within 48 hours of delivery.
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Requests made after 48 hours will not be accepted.
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Eligibility Criteria: To be eligible for a return, the garment must meet the following strict conditions:
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The SSWAI Security Tag must be fully intact and untampered with.
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The garment must be unworn, unwashed, unaltered, and completely free of stains, makeup, sweat, perfume, or deodorant scents.
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The garment must be returned in its original packaging along with all original tags, labels, and dust bags.
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The Inspection Process: Every returned item undergoes a rigorous quality check by our textile experts upon arrival at our warehouse. If the item shows any signs of wear, fabric pulling, snagging, scent, sweat patches or damage, the return will be rejected. The item will be shipped back to the customer at their own expense, and no store credit will be issued.
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Store Credit Validity: Once approved, store credit (via a digital gift card/code) will be issued within 3–5 business days of receiving the return. This credit is valid for 3 months from the date of issue.
Exchange Policy
We offer one-time size exchanges per order, subject to stock availability.
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Timeline: Exchange requests must be raised within 48 hours of delivery.
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Process: The garment must fulfil all the eligibility criteria mentioned in the Returns Policy (including the intact Security Tag).
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Availability: If the requested size is out of stock, we will issue Store Credit instead.
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Subsequent Exchanges: We do not allow exchanges on an already exchanged product.
Damaged Or Defective Products
Because our fabrics are highly delicate, we implement multi-layer quality checks before shipping. However, in the rare event that a product arrives damaged:
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Mandatory Unboxing Video: To claim a return or exchange for a damaged, defective, or incorrect product, you must provide a clear, unedited unboxing video starting from the sealed outer courier package to opening the garment and showing the defect.
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Timeline: This video and a description of the defect must be emailed/WhatsApp to us within 24 hours of delivery.
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Without a valid, unedited unboxing video, claims for damages or missing items will not be entertained.
Non-Returnable / Non-Exchangeable Items
The following categories are strictly Final Sale and cannot be returned, exchanged, or cancelled:
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Custom-made, tailored, or altered garments.
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Items purchased during an end-of-season sale, flash sale, or using specific promotional discount codes.
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Accessories (if applicable)
Can a Return Be Refused?
In rare circumstances, a return may be rejected if the product fails our quality inspection and is no longer in a resalable condition.
A return may fail QC if the product has: Missing or removed tags, missing security tag, Signs of being worn or used, including sweat or perfume odour Makeup, food, or other stains. Visible damage that was not reported before the return request was initiated If the returned item does not pass our quality check, the original product will be sent back to you at our own expense, and no store credit will be issued. Please note that the QC decision will be final and binding
Incorrect Product Returned by Mistake
In the unlikely event that an incorrect item is sent to us as part of a return or exchange — such as a product from another brand or an unrelated item — our warehouse team will notify you once the parcel has been inspected. If you confirm that you still have the original SSWAI product that was meant to be returned, we will arrange another pickup for the correct item and send the incorrectly returned product back to you at additional shipping cost.
However, if you no longer have the original SSWAI product, the return or exchange request will be cancelled. In such a situation, you will not be eligible for a replacement product or store credit. We request that you carefully check your return parcel before handing it over to the courier partner. Sending the wrong item creates additional logistics and shipping costs and can delay the resolution of your request. We appreciate your cooperation in helping us keep the process smooth.
Cancellation From Source Policy
While we make every effort to fulfil successfully placed orders, there may be situations where SSWAI is unable to process or dispatch an order due to circumstances beyond our control. SWAI reserves the right to cancel or refuse an order at its discretion. This may happen due to reasons including:
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Limited or unavailable product stock
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Incorrect pricing or product information
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Concerns identified through our fraud-prevention systems
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Additional verification or order-validation requirements
If an order is cancelled after payment has already been processed — whether via credit card, debit card, gift card, store credit, or any other payment method — the amount will be refunded to the original payment source within 5–7 business days .
