Shipping Policy

Last Updated: October 14, 2025

Thank you for shopping with Sswai!
We aim to provide you with a smooth and reliable shopping experience. Please review our shipping policy below to understand how we handle and deliver your orders.

 

 

1. Order Processing Time

• All orders are processed within 15-20 business days after payment confirmation.

• Orders placed on weekends or public holidays will be processed on the next business day.

• Once your order has been shipped, you will receive a confirmation email or SMS with tracking details.

 

 

2. Shipping Partners

We partner with trusted courier services such as Delhivery, Bluedart, DTDC, and Shiprocket (depending on your region) to ensure your orders reach you on time.

 

 

3. Shipping Charges

• Shipping charges (if any) will be displayed at checkout before payment.

 

 

4. Estimated Delivery Time

• Metro Cities: 20-25 business days

• Non-Metro Cities: 25-28 business days

Please note that delivery times are estimates and may vary due to factors beyond our control, such as weather conditions, courier delays, or local restrictions.

 

 

5. Order Tracking

Once your order has been shipped, you’ll receive a tracking link via email/SMS.
You can also track your order directly through the “My Orders” section on our website (powered by MyDukaan.io).

 

 

6. Address Accuracy

Please ensure that your shipping address, contact number, and pincode are accurate and complete at checkout.
We are not responsible for delays or non-delivery due to incorrect information provided by the customer.

 

 

7. Delayed or Lost Shipments

In rare cases where your shipment is delayed or lost, please contact our support team at "contact@sswai.co.in".